We're Hiring ~ Operations Supervisor

15 Jan 2021

Our company is a global logistics provider and currently has a fantastic opportunity for a dynamic, focused Operations Senior Operations Co-ordinator / Supervisor to join the team.

Our objective as a successful small business in the International Freight Forwarding Industry is to focus on our customers, and we do this with the right people in our team.

To support the high demand for our services, we are currently seeking the services of an experienced freight forwarding operations supervisor to join our team.


Operations supervisor will oversee all activity of the operations department in our company. You will observe and analyze the overall efficacy of the department and ensure things are moving smoothly.

They also report their findings to upper management as needed.

You will be handling all aspects of Freight Forwarding for all our loyal client base.

You will arrange both Imports & Exports, and be the main senior contact for each of our clients.

There will be a strong focus on training for Trainees in the company and therefore you will require exposure to Freight Forwarding with strong knowledge of A-Z of both Imports and Exports. You will bring a willingness to learn and a positive attitude - our Owner will teach the rest! Ideally, you would have strong experience and EDI Cargowise exposure.

You will be working within a small team that every member works in the same capacity. All staff within the team have a long tenure with the business, therefore possess the knowledge and experience to provide further 'on the job' training.

This is a critical role based on the customer service/freight forwarding operations team where you will be accountable for:

  • Arrange collection and delivery of our client's cargo.

  • Execute operational tasks booking job orders, handling daily imports, exports, customs clearance and deliveries.

  • Create, maintain and complete job shipment files in Cargowise.

  • Create, maintain and complete all relevant paperwork (shipment requests, SWBs, AWBs, security receipts, pre-alerts, etc).

  • Coordinate shipments with relevant local and international vendors.

  • Input accurate shipment costs and revenue information in to relevant systems.

  • Billing / Invoicing client accurately and efficiently

  • Maintain clients and vendors relationships ensuring security and service expectations are preserved.

  • Monitor and keep clients updated with shipment status and exceptions.

  • Provide assistance and resolve customer complaints regarding service issues in a timely manner.

  • General administration duties.


  • Local Freight forwarding operational background and understanding

  • EDI Cargowise experience

  • Excellent written and oral communication

  • Strong customer service & operational capabilities

  • Ability to multi-task and prioritise / re-prioritise as required

  • Solid team player, with an attitude towards learning and progression

  • Skills & competencies

Customer service focused: committed to providing exceptional customer service across all channels written, phone and face to face.

Communication: the ability to communicate clearly and concisely, varying communication style depending upon the audience.

Attention to detail: excellent attention to detail and written skills when communicating with others, both internally and externally.

Commerciality: ability to apply knowledge in a practical, commercial manner.

Teamwork: willingness to assist and support others as required and get on with team members.

Time management/organisation: accomplish objectives effectively within time frame given, and carry out administrative duties within portfolio in an efficient and timely manner.

Personal attributes

  • Professional approach. Ability to work under pressure.

  • Organisational and time management skills.

  • Excellent attention to detail.

  • Confident manner.

  • Positive approach to change.

By bringing your previous experience you will hold the responsibility to ensure the smooth running of the operations department within this advancing freight company.

Please ensure you include a cover letter including key criteria and advising why you are seeking a part-time position.

Note all resumes are in WORD format. Only successful applicants will be contacted for an interview.

Thank you in advance for your application.

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